Refund & Cancellation Policy
- Nothing is charged when you book. You pay after the clean is complete.
- Cancel or reschedule free with 48 hours' notice or more.
- Report missed areas within 24 hours for a free re-clean.
- Approved refunds go back to your original payment method in 5–10 business days.
1. When you pay
No payment is taken when you submit a booking request. We confirm one final price with you by phone, email or text before your clean. After the clean is complete, we send a secure invoice for that confirmed price, payable in US dollars. We do not collect card details on this website.
For custom-quoted jobs (commercial, post-construction, or jobs outside Florida), the written quote states the full price, any travel costs, and when payment is due. Nothing is charged until you approve that quote.
2. Cancelling or rescheduling
Contact us by phone or email to cancel or reschedule. Notice is measured from the start of your booked arrival window.
| Notice given | Fee |
|---|---|
| 48 hours or more | Free |
| 24 to 48 hours | $50 |
| Less than 24 hours | 50% of the confirmed price |
| Lockout / no access on arrival | 50% of the confirmed price |
A lockout means our cleaner waited 30 minutes within your arrival window and could not reach you or get in using the access instructions provided.
We do not charge a fee for cancellations caused by illness, severe weather, a declared emergency, or any cancellation made by Tidy Angels. For custom-quoted jobs, any different cancellation terms are stated in your written quote before you approve it.
3. Re-clean guarantee
If something on your service checklist was missed, tell us within 24 hours of the clean, with photos if possible. We will return within 3 business days to re-clean those areas at no charge.
The guarantee does not cover areas outside the booked service, rooms we could not access, or pre-existing stains, wear or damage.
4. Refunds
- Refund requests must be made within 7 days of the service date.
- If a re-clean does not fix the problem, or a re-clean isn't practical, we will offer a partial or full refund based on the work affected.
- Approved refunds are returned to the original payment method within 5–10 business days. Your bank may take additional time to post it.
- Duplicate or incorrect charges are refunded in full once confirmed.
- Cancellation and lockout fees are non-refundable.
5. Damage or breakage
Report any damage within 48 hours of the clean. Where Tidy Angels is responsible, we will repair, replace or reimburse the item at fair market value.
6. Questions or billing problems
If you have a question about a charge, please contact us first so we can fix it quickly. We respond to billing questions within one business day.
Phone: 772-264-4801
Email: lealandavis@outlook.com