Terms of Service
These terms apply when you book or receive cleaning services from Tidy Angels ("we", "us"). By submitting a booking request, you agree to these terms and to our Refund & Cancellation Policy and Privacy Policy.
1. Our services
We provide residential and commercial cleaning. Our standard service area is the state of Florida. We also accept jobs in other US states by written quote. Each service is performed to the checklist published on our website for that service, or to the scope written in your custom quote.
We do not provide biohazard or mold remediation, pest waste removal, exterior window cleaning above the first floor, carpet shampooing, or lifting of items over 40 lb.
2. Booking and confirmation
A booking request is not a confirmed appointment. Your appointment is confirmed when we agree a date, arrival window and final price with you by phone, email or text. We aim to confirm within one business day.
3. Prices and payment
- Prices listed on our website are in US dollars and cover homes up to 3 bedrooms and 2 bathrooms. Larger homes and commercial or out-of-state jobs are custom-quoted.
- The final price is confirmed before your clean. If the condition or size of the property is materially different from what was described, we will tell you before starting work and agree any change with you. We will not add charges without your approval.
- Payment is due when the clean is complete, through a secure invoice sent by email or text. Nothing is charged at booking.
- For custom-quoted jobs, payment timing and any travel costs are stated in the written quote you approve.
- Recurring services are billed per visit after each clean. You can cancel a recurring plan at any time with 48 hours' notice before the next visit.
4. Your responsibilities
- Provide safe access to the property during the arrival window, with working utilities (water and electricity).
- Secure or tell us about pets, and put away valuables, cash and fragile or irreplaceable items.
- Tell us about any known hazards in advance.
5. Cancellations, re-cleans and refunds
These are covered in full in our Refund & Cancellation Policy.
6. Our right to decline or stop work
We may decline or stop a job if conditions are unsafe, if the work is outside our services, or if our staff are treated abusively. If we stop for safety reasons before starting, no charge applies. If work has begun, you will only be charged for the work completed.
7. Liability
Where we are responsible for damage, we will repair, replace or reimburse at fair market value, provided it is reported within 48 hours. We are not responsible for pre-existing damage, normal wear, items that were not secured as requested, or damage from faulty fixtures or installation.
8. Changes to these terms
We may update these terms. The version in effect when your booking was confirmed applies to that booking.
9. Governing law
These terms are governed by the laws of the State of Florida.
10. Contact
Tidy Angels
Phone: 772-264-4801
Email: lealandavis@outlook.com